lovebitsSupport

Support

We're a small team, and real people read every message.

Email hello@lovebits.app. We reply within 2 business days. Please mention the email address of your LoveBits account and, if it's about a bug, your phone model.

  1. Linking with your partner
  2. Unlinking, or if you break up
  3. Restoring your purchase
  4. Cancelling your subscription
  5. Refunds
  6. Changing your email
  7. Reporting a problem
  8. Deleting your account
  9. Safety and urgent help

Open LoveBits and tap Invite your partner. Send the link or the 6-digit code to your partner. When they open it and create their account, you're linked. Your partner doesn't need to pay: one plan covers you both. The code is valid for 48 hours; you can make a new one anytime.

Go to Settings → Couple → Unlink. From that moment you stop seeing each other's new answers, and shared answers are removed from each other's app within 30 days. Unlinking is private: your partner sees that you're no longer linked, but we don't send a message. If your plan gave your partner Premium, that access ends.

Restoring your purchase

On a new phone, or if Premium doesn't show: go to Settings → Premium → Restore purchases, and make sure you're signed in to the same Apple ID or Google account you paid with.

Cancelling your subscription

Subscriptions are managed by Apple or Google, so you cancel there. Cancel at least 24 hours before the trial ends or the plan renews. You keep Premium until the end of the period you paid for.

iPhone or iPad

  1. Open Settings and tap your name.
  2. Tap Subscriptions.
  3. Tap LoveBits, then Cancel Subscription.

Apple's guide: support.apple.com/en-us/118428

Android

  1. Open the Google Play app and tap your profile picture.
  2. Tap Payments & subscriptions → Subscriptions.
  3. Tap LoveBits, then Cancel subscription.

Google's guide: support.google.com/googleplay/answer/7018481

Deleting the app or your account does not cancel your subscription.

Refunds

Because payments go through the app stores, Apple and Google decide on refunds. Request one here:

Stuck? Email us and we'll help where we can.

Changing your email

Go to Settings → Account → Email. If you signed in with Apple or Google, your email is managed there. If you can't get into your account, email us from the address you signed up with.

Reporting a problem

Use Settings → Help → Report a problem, or email hello@lovebits.app with what happened, your phone model and the app version (in Settings). A screenshot helps a lot. To report something unsafe or inappropriate, use the same address; we look at those first.

Deleting your account

In the app: Settings → Account → Delete account. Without the app: see delete your account.

Safety and urgent help

LoveBits isn't therapy or medical advice. If you feel unsafe in your relationship or need someone to talk to now, contact local emergency services or find a free, confidential helpline in your country at findahelpline.com.

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